Do you know that there is an office in Addis Ababa where the phone cannot be touched during working hours? So let us introduce you to AMN - why can you stay so long without holding or touching a phone since it is March 15/2018? Have you tried it? In the past few years, reform works being carried out in government institutions to increase the service satisfaction of citizens are also being considered. Making institutions convenient for users and employees, making service delivery supported by technology, preventing corrupt practices and implementing efficient practices are mentioned. However, it would not be an exaggeration to say that it is not an exaggeration to say that it has become a tradition for most of the institutions to keep a person who has come for service and do personal business with a mobile phone and a computer approved for work. Therefore, in order to avoid this experience, one of the new procedures implemented by the Addis Ababa Chamber of Commerce to modernize its service delivery is to enable employees to provide services without their mobile phones during working hours. How can you not say that if you drop your feet and come to the Online One Center for Business Registration and Licensing of the Business Bureau, you will not find an employee with a phone, they are all busy with their work and serving customers. The reason is that when employees enter the office, they go to the lockers that have been prepared for them and put their mobile phones and their personal bags, and then they do their work without touching the phone during the set working hours. Lelise Alemayheu and Abdisa are experts in business registration and licensing for Mecha. In the past, the service we provided by touching the phone in front of the customer was not comfortable for the customer and it prevented us from paying full attention to our work. But now, they said that not having a phone at work place and hours has made it possible for the customer to get the appropriate service on time and with quality. The communication director of Addis Ababa City Trade Bureau, Mr. Ashenafi Birhanu, said that the provision of hands-free service in the office has enabled the client to find the case in a short time and with the set standard. Do you know which city administration office you have visited for service? Share your observations. You are the Lord